Product Sales, Billing and Collections managed each year using Élan
E-Commerce sales processed each year (1m+ orders ) using Élan
Products/Titles managed using Élan
Royalty and Sub-Rights Contracts managed using Élan
Élan™ is a modular, cloud-based software platform built to streamline and integrate product management, production, sales, customer service and author services for publishers with annual revenue from USD $5 million to over $1 billion.
The PLM [Product Lifecycle Management] system is designed to replace the whiteboards and spreadsheets so often found in the offices of your acquisition editors, production managers, editorial management, title managers and marketing teams.
It helps you keep track of key information about your products and project from concept through production, including copious amounts of metadata, notes and schedules - all in a shared database.
Élan™ can manage the sales and fulfillment of just about any kind of product, from traditional printer books, time based subscriptions based journals, curriculum, images, heck even calendars to more modern databases, website accesses, ebooks and digital content.
Flexible pricing models, marketing campaigns, promotion tracking and all the other features you would expect are here, including pick, pack and ship operations, electronic delivery through our DRM, returns management, even complex standing orders management.
Extend your reach with Point of Sale
Élan™ can help you track and pay some of the most complex royalty arrangements ever dreamt up. Enter contracts, track advances against sales and returns. Since R&R is a part of a single business platform, you can see you obligations real-time and can generate statements and even checks all inside a single solution.
If you sell subrights, Élan™ will help you stay organized from negotiation through contract management, advances and author payments.
BONUS. You can even consider no longer printing and mailing Royalty Statements by sending your authors/contributors to your new “Author’s Portal website”. Provided by MSG but branded for you.
In addition to the traditional CRM features like Calendars, Emails, To-Do's and the like, Élan™ also includes powerful reporting tools, list management integrated to Mailchimp, Constant Contact, and Excel plus “Pinpoint”, our high-end sales analysis engine.
Whether you are analyzing sales, putting together the next promotional effort or monitoring the status of an active campaign, Élan™ give you all of the tools you need.
Need to manage an in-house sales team? Want to automatically send sales and commissions reports to outside reps on a schedule? Ya, it will help you do that too.
We recognize the critical need for real-time integration for your own website and key trading partners!
As such, we include the following at no extra fee. Our powerful web API, support for EDI and Onix 2.0 . Orders can flow in from various sources, including 3rd parties like Amazon and BN.com using EDI or Onix feeds, as well as from your own website using the Élan Book API. And it gets better, besides pushing orders in, you can pull customer and product data out of Élan just as easily.
Élan™ allows customer service reps to handle calls quickly and efficiently.
Look up order details, tracking information, enter notes, schedule follow-up, issue credits or return authorizations, email copies of invoices or statements, all with just a few clicks.
In addition to handling your billing, Élan™ also includes a full Credit and Collections system, which can help you quickly prioritize your collection efforts, easily suspend bad-payers and insure that your team of collection reps are all working off the same information.
The Élan Book™ Solution consolidates your customer data into one centralized CRM, seamlessly integrating your database with eCommerce and a full suite of publishing management tools and features, including product sales, subscription management, and inventory software.
The Media Services Group has developed a comprehensive approach to eCommerce that provides a direct and secure connection from your website(s) to your Élan™ back-end database, giving shoppers real-time access to your physical inventory as well as digital content.
It’s a big integrated world these days, with multiple sales channels, trading partners, outsourced order fulfillment and distributed content creators. The Élan Business System was designed to easily support all this and yet still give you a single business database for products, sales, customers and content. Our É solution includes outstanding support for industry standards such as EDI & ONIX, as well as a powerful real-time API, and a wide array of file import and output utilities.
The Élan Book™ Solutions PinPoint, our marketing toolset designed to allow your team to leverage your order or customer data to find additional business opportunities. Business Reporting, Élan™ comes with 100 standard reports that cover the most frequent reporting needs, but we understand every publishing business is unique. So we include “Informer” the award winning data analysis and reporting tool by Entrinsik Solutions.
Élan is a cloud-based software platform that will work on any Internet connected device with a browser. It leverages the latest technologies like HTML5 and CSS3 to deliver a powerful, yet simple to use interface.
Work from anywhere with an Internet connection. Élan is a cloud-based system that is available anywhere you are.
If your device is connected to the Internet and can run an HTML5-compliant browser - you are open for business!
Take full advantage of modern, touch-enabled devices like tablets, smart-phones, touch-enabled PCs and Laptops.
Élan is a flexible platform that can be configured to support any advertising-based business workflow.
The Élan™ Platform supports all types of products from sales through billing and collections.
On the go sales representatives need to take orders anywhere. The new Élan Book Touch Screen Point of Sale (POS) system allows quick processing of book and product sales and payments at shows, conferences, author events and other off-site locations.
This is not your father’s subscription management tool!
Don’t let our pretty new browser interface fool you, with 2 decades of development under the hood and thousands of publications under management, Élan Subs is built to handle large, complex, international subscription needs. As well as simple straightforward stuff, just keep it in second gear.
We understand that author/contributor relationships are one of your most important assets. The health and strength of these relationships today relies heavily on technology to provide timely and accurate payments, with precise accounting of things like advances, honorariums, bonuses, reserve for returns, and sub-rights sales.
Élan (tm) Book comes with both a fully developed product sales website OR a powerful API to do it yourself! Full integration into Élan to support
Whether you are using our E-commerce solution or using the API you can push orders into Élan™ and then get results back to the customer
With the Élan™ you get our DRM (Digital Resource Manager) to support storage and delivery of downloadable products
Élan™ has a credit card token processing architecture whereby we ensure your orders and transactions are PCI compliant
No other ERP solution fully supports products as diverse as Élan™ does. We have modules for Book product sales, membership management, subscriptions, and digital downloads and all can be sold together
Élan™ is a web-based application hosted on our cloud. It can be run from any device with an HTML5-compatible browser. Here are some screenshots to give you a feel for the user experience.
While Élan™ integrates with many well-known financial systems [like NetSuite, Great Plains and Oracle Financials], if you don't already have one - you don't need one! Élan has its own full-featured General Ledger, Accounts Payable, Fixed Assets and Financial Reporting modules that are perfect for many media businesses.
If you are looking to track fixed asset acquisition, depreciation and disposal, Élan can help simplify the process.
Keep track of all of your assets in once place, including receipts, warranties, serial numbers, photos and any other key documents.
Élan supports several depreciation models including straight line, reducing balance, fixed amount and accelerated depreciation.
Provide your executives and key stake holders online, touch-enabled financial reports that will let them drill all the way down to the transactions detail on any given line of a report.
Build just about any kind of custom report, or use the standard, pre-packaged P&L, 12 Period, Quarterly Trailing and Balance Sheet reports.
Prefer them in print? No problem, with Élan you can print them, export to PDF or Excel, even package multiple reports together and email them out, with just a few clicks.
The PLM [Product Lifecycle Management] system can help you manage and organize your production efforts from concept through inventory receipts.
The Media Services Group is an amalgam of companies – some new, some older.
One of them dates back to 1972 when Nixon was still president and Pong was the video game rage.
We provide cloud-based software to media companies. Our customers publish books, websites, magazines and newsletters. Many of them put on events, conferences and trade shows.
We are a tech driven company. In fact, our CEO and our President are the primary system architects. We spend a ridiculous amount on development and love [nearly] every moment of it. We do have a small sales and marketing team, but rely mostly on word of mouth to earn new business.
We also employ a diverse [some may say eclectic] bunch of media experts to help you get the most out of our software.
Our software is used by hundreds of companies and thousands of professionals around the world. We have offices in the U.S.A. and in the United Kingdom.
Once known as a tech whiz kid but now too old for that title. Thinks he's hip but we know he watches Downton Abbey.
A tech visionary that loves to create cool new stuff. Spends his evenings reading blogs on design and user experience.
A one-time CIO at Penton Publishing, Tom left to create his own e-commerce company. We liked it enough to buy it.
Small in stature but big on organization and process. We hear she arranges her groceries by size and color in her refrigerator.
An accomplished hoarder in both the physical and digital realms, Benjamin’s minor super power is being able to find the things he is looking for. Except his DVD of Sunset Boulevard, that thing has been missing for years.
Loves to read and relax on a beach so not sure why she still lives in the Midwest. After years of commanding that her family treat her like a queen, she now heads up our Accounting and Royalties offerings
Actually makes a system implementation interesting and entertaining. Probably should have been an actor.
Ron makes our Cloud system work. He enjoys drawing complex diagrams and uses lots of TLA's [Three letter Acronyms].
The publishing veteran who manages our UK operation. He is a little too obsessed with Arsenal Football Club.
Worth speaking to just to hear his broadcast-quality voice. With at least a couple of decades in the media business, he is often interesting as well.
Once a BPA Auditor, but he is much nicer now. Allen really knows a lot about circulation management.
Perennial winner of our Miss Congeniality award, Ted is typically the first person you will chat with when you contact us. He is the heart and soul of our client and prospect outreach.
Ray has overseen dozens of implementations and lived to tell the tale. Speaks softly but carries great knowledge.
Jeff's dog. Doesn't do much but we thought it was a cute photo.
We have offices throughout North America, an office in London, England
and satelite employees [seemingly] everywhere in between.
Here is a short list of our brick & mortar locations.
Over the years, Media Services Group has listened to its customers to such a degree that long-time users like us feel like we've had a hand in developing the software that we use for our business everyday. That is a great relationship to have with your software vendor.
Everyone at Media Services Group has been terrific to work with and Élan does so much more than we anticipated. We expect to deploy Élan as a global solution, one platform for everything. Web integration and PLM (Product Lifecycle Management) are next events and we are very excited for those.
We have been on Élan since May of 2014. Everyone on the Élan team that helped us with the transition and since has been great to work with. We still learn more every day!
“We wanted tighter integration between our back office system and customer-facing website, along with additional features such as user subscription self-service, electronic product delivery and more robust reporting. Élan gave us that."